Shipping policy

1. Shipping Destinations

Potentrix delivers to almost all European countries through reliable express courier services. Delivery availability may vary depending on the destination country and local shipping conditions.

2. Order Processing Time

After receiving your order, please allow 1–3 business days for processing and preparation of your package. Processing times may vary depending on the number of orders we receive and our current workload.

3. Shipping and Delivery Time

Once your package has been prepared and dispatched, transit to the customer typically takes 3–5 business days, depending on the destination and the courier service.

The estimated total delivery time, from the moment your order is received until it arrives at your delivery address, is approximately 5–7 business days.

Please note that these delivery times are estimates and may vary depending on the destination and circumstances beyond our control.

4. Shipping Delays

Potentrix is not responsible for delays caused by courier companies, customs authorities, customs inspections, or other circumstances beyond our reasonable control.

In the event of a delay, we recommend contacting the courier company using the tracking information provided for your shipment.

5. Tracking Your Order

Where tracking is available, customers will receive tracking information once their order has been dispatched. Please use this information to follow your package during transit.