Potentrix is a young company founded in 2007 by the experienced & proven leaders of telecommunications industry. This is a one-stop-shop for all the Customer Interaction Services with improved reliability, flexibility and scalability.
We have our wings spread across various industries like Health Care, Telecommunications, Entertainment Sector among a host of others. We build customized solutions tailored to your area of business that maximizes the ROI of your support centers. At Potentrix, we just don’t stop at providing better services to your customer. We go one step ahead to provide value added services by analyzing the customer needs & identifying problem areas, if any. This information not only helps your senior management to take preventive measures for better customer satisfaction but also contributes to new business ideas that help you stay ahead of your competitors.
We strongly believe in products that conform to open standards. Our esteemed product suite is developed using VXML, Voice over IP, SIP among others. We can seamlessly connect to any type of connection like PSTN, E1/T1 & IP based telephones making best use of the existing infrastructure and smoother transition to new solution.